Propel Privacy Policy

Overview

Propel Software Solutions, Inc., ("Propel", "we", "us" and/or "our") respects the privacy of our customers, business partners, event and webinar attendees, job applicants and visitors ("you", "your") to the Propel website (the "Site").  This Privacy Policy describes what personal information Propel collects and how that personal information is used and your choices regarding the use, access and correction of your personal information in furtherance of Propel's legitimate interests to collect and use this information.  This Privacy Policy applies to the Site and other webpages in which we post and directly link to this Privacy Policy.

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Customer Data 

Data protection laws sometimes differentiate between “controllers” and “processors” of personal information. A “controller” determines the purposes and means (or the why and the how) of processing personal information. A “processor”, which is sometimes referred to as a “service provider,” processes personal information on behalf of a controller subject to contractual restrictions. 

Our customers rely on our services to help them manage and process large amounts of data, which may include personal information, spanning across geographic regions. We refer to this type of data and personal information as “Customer Data.” When we process Customer Data, we generally act as a processor. This means we process Customer Data on behalf of our customers subject to restrictions set forth in our contracts with them. 

This Privacy Policy does not cover or address how we or our customers process Customer Data. In addition, we are generally not permitted to respond to individuals’ requests relating to Customer Data. As a result, we recommend referring to the privacy notice of the customer with which each individual has a relationship for information on how they engage processors, like us, to process Customer Data on their behalf.  

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What Personal Information does Propel collect?

On the Site, you can:

• Request information
• Obtain marketing or support materials
• Gather and collect product information
• Access Propel products and services
• Register for events, training and webinars
• Apply for jobs at Propel
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Propel, in pursuit of its legitimate interests, may collect personal information such as name, address, telephone number, email address, user ID and passwords, CV or resume, billing and transaction or other financial information, contact preferences, and other related tracking information.  In addition, Propel may collect information about your interactions and experiences on the Site, such as the pages you visit, content you view and frequency you come to the Site.

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How We use Personal Information?

Propel uses your personal information to operate, maintain, and provide you the features and functionality of the Site, to address your questions and concerns, to personalize your content so that it is more relevant to the location you are using your device in, to contact you, including sending you news, alerts, and marketing communications, and to help us develop new products and services. 

Is Personal Information Supplemented?

In addition, Propel may collect and receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you.  Propel can use this information to update, expand and better analyze our records, identify new customers and tailor our advertising and promotions to enhance or provide products and services that may be of interest to you or others similar to you.

What Statistical Information Do We Collect?

When you visit the Site, we collect the personal information (as described above) and statistical or other information about your visit to the Site (e.g., IP address, pages visited, geolocation information, and types of browsers used).

Use of Cookies

Propel, its service providers, and business partners may use cookies and other website navigational tools in furtherance of its legitimate interests to administer, enhance and improve your interaction and use of the Site.  A "cookie" is a text file that web sites send to a visitor's computer browser or other Internet-connected devices to identify the visitor's browser or store other information or settings in the browser. Propel uses this information to improve your user experience and better enable you to navigate the Site.    If you don't want Propel to deploy cookies, you can change the browser settings on the device you are using to access the Site.  More information about managing cookies can be found here.  Rejecting or disabling cookies may affect your ability to use our products and services or this Site.  

Types of cookies used by Propel

Propel uses several types of cookies in order to further its legitimate business interests including:  necessary cookies (e.g. to make the site function), performance cookies (e.g. to improve website performance), functional cookies (e.g. enhance functionality/performance, advertising/targeting cookies (e.g. browsing habits, profile creation/enhancements, etc.)

Web Beacons

Propel uses web beacons alone or with cookies to compile information about your use of the Site and interaction with emails from Propel.  Web beacons are non-visible electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a Website tied to the web beacon.  For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our Site. Propel may use web beacons to operate and improve our Site and email communications.

Google Analytics and Similar Technologies

Propel may allow third-party service providers to track and analyze information about individuals who visit our Site such as Google Analytics, a web site analytics service provided by Google, Inc. Google Analytics uses cookies to help analyze use of the Site.  You may opt-out if third-party cookies from Google Analytics through Google's Web site found here.

Social Media

Propel leverages social media platforms such as Facebook, Twitter, and LinkedIn to attract visitors to its Site.   We track the effectiveness of these platforms in attracting visitors on our behalf by using all of the methods described in this policy.  The data we receive is dependent upon an individual’s privacy settings with the network. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and networks before sharing information with us, the social media platform, or the professional network platform.

Do Not Track

At the present time, industry standard browsers (e.g. Internet Explorer, Chrome, Safari and Firefox) - offer a "do-not-track" or "DNT" option that notifies Web sites visited by the user about the DNT preference setting.  You can learn more about DNT settings here.

Does Propel share personal information?

Propel does not sell or otherwise disclose personal information about you with third parties for their promotional purposes, however, we may share or disclose your personal information as follows:

• We may share or disclose personal information with your consent or when you direct us to.
• As we leverage the Salesforce.com Platform ("Platform") to deliver our products and services. Customer Data provided by you is stored by Salesforce.  Salesforce's use and disclosure of that data is described here.  In addition, we provide Salesforce information about the products and services purchased by customers as legally required to enable Salesforce to properly invoice Propel for its use of the Platform, and where necessary, assist Propel in providing customer and technical support.
• From time to time, Propel may partner with other companies to offer products and services.  If you purchase or specifically express interest in a jointly-offered product or service offered with another company, we may share data about you collected in connection with your purchase or expression of interest with that other company. The business partners’ use of your personal information will be subject to their own privacy policies and we do not control our business partner's use thereof. If you do not wish your information to be shared in this manner, you must opt not to purchase or specifically express interest in a jointly offered product or service.
• We may preserve or disclose your information: (i) if we believe that it is reasonably necessary to comply with applicable law, regulation, or legitimate legal request or process; (ii) to protect the health and safety of any person; (iii) to address fraud, security or technical issues; or (iv) to protect our rights and property.
• In the event Propel is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Privacy Policy will apply to your information as transferred to the new entity.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How to access, correct, update and request deletion your information?

Propel may retain your personal information for a period of time consistent with the original purpose of collection.  By way of example, we may retain your personal information during the time in which you have an account to use our Site or our products and services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for Propel to pursue our legitimate interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

At any time, You may request to access, review, correct, modify or delete (subject to the provisions provided herein) any of the personal information that you have previously provided to us through our Site and the products and services or that we have otherwise collected about you as described in this Privacy Policy.  For purposes of clarity, where you request Propel to delete your personal information, and Propel is able to comply having established no lawful basis to retain such information, Propel may retain some limited personal information (e.g. name, company and email address), in addition to a record of the deletion request, in order to appropriately document our compliance with such request.  

Notwithstanding the foregoing, you can limit or unsubscribe from receiving further communications by using the "Unsubscribe" link found in emails we send to you.

For all other requests to access, review, correct, modify or delete personal information, you may email us privacy@propelplm.com or write to us at the address below.  If your request concerns personal information being processed in the products and services, you should first send your request to the Propel administrator at the Customer for which you believe we may be processing your personal information.
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Children's Privacy

Our Site and business are not focused on nor directed to persons under the age of 16 and we do not knowingly collect personal information from children under the age of 16.  If you become aware that your child has provided us with personal information without your consent, please contact us at privacy@propelplm.com.

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Region-Specific Disclosures

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states.  Please refer below for disclosures that may be applicable to you: 

• If you are a resident of the State of California, please click here for additional California-specific disclosures. 

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Changes to the Privacy Policy

We may revise and update this Privacy Policy from time to time. If we make a material change to this Privacy Policy, we will notify you by means of a prominent notice on this Site for the thirty (30) days prior to the effective date of such change.  

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How to Contact Us

If you have any questions or comments about this Privacy Policy or if you would like to update information we have about you or your preferences, please email privacy@propelsoftware.com or write us at:

835 Main Street, Redwood City, CA, 94063

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Updated September 23, 2024